Our process

Architects & designers

For nearly 50 years, Rakks has collaborated with the best architects around the world to create beautiful, strong, adaptable shelving systems that are works of art in themselves.

We offer free custom design and technical support to architects and designers. How we work:

  1. Start an inquiry that includes a sketch or photos of your vision/space, with dimensions.
  2. We’ll recommend a custom system for your project.
  3. After you approve the design, we’ll send a shop drawing by our engineers, and a quote.
  4. We will work within your project schedule to ensure timely delivery.

You can initiate this process with
a brief project inquiry here:

Contractors

Order Rakks stock and custom EH support hardware (including counter and vanity brackets and bench supports) in our online store or call us directly at 800-826-6006.

If you’re looking to order shelving systems, we offer free custom design services. If you’re planning a custom shelving project, here’s how we work:

  1. Start an inquiry that includes a sketch or photos of your vision/space, with dimensions.
  2. We’ll recommend a custom system for your project.
  3. After you approve the design, we’ll send a shop drawing by our engineers, and a quote.
  4. We will work within your project schedule to ensure timely delivery.

You can initiate this process with
a brief project inquiry here:

Home owners

You can order our bespoke shelving systems by starting an inquiry here. They are not sold directly on our website; instead, we offer free custom design services to ensure that your shelving system suits the practical, aesthetic and technical needs of your space. (If you’re looking to order EH support hardware, you can find it here in our online store.)

Here’s how we collaborate on a custom shelving project:

  1. Start an inquiry that includes a sketch or photos of your vision/space, with dimensions.
  2. We’ll recommend a custom system for your project.
  3. After you approve the design, we’ll send a shop drawing by our engineers, and a quote.
  4. We will work within your project schedule to ensure timely delivery.

You can initiate this process with
a brief project inquiry here:

Design resources

Design Resources / Downloadable Files

Floating Shelves

Download files related to Floating Shelves. To learn more about this Rakks shelving system, visit the product page.

Wall-mounted Shelving

Download files related to Wall-Mounted Shelving. To learn more about this Rakks shelving system, visit the product page.

BR Pole Shelving

Download files related to BR Pole Shelving. To learn more about this Rakks shelving system, visit the product page.

BL Pole Shelving

Download files related to BL Pole Shelving. To learn more about this Rakks shelving system, visit the product page.

Shelving Accessories

Download files related to Shelving Accessories. To learn more about these accessories, visit Support Hardware.

No resources available for this product.

Counter / Vanity / Bench Support Brackets

Download files related to Counter / Vanity / Bench Support Brackets. To learn more about these accessories, visit Support Hardware.

No resources available for this product.

Frequently Asked Questions

Frequently Asked Questions

About Us

Who is Rakks’ designer? 

Keivan Towfigh was Rakks’ founder, inventor and designer. You can read more about him and about our company here.

For architects/designers specifying Rakks products

I’m an architect/designer. How do I specify Rakks products in my projects?

You can find design resources, such as CAD files for specifying Shelving Systems and Support Hardware, here.

We offer complimentary design consultation services to specify the Rakks Shelving and Custom Support Hardware applications best suited to your vision. To start the process:

  • Submit an inquiry form and attach a sketch or photo of your vision/space, with dimensions.
  • One of our consultants will review the project with you and provide a drawing for your approval.
  • Once approved, you’ll receive a final drawing with a bill of materials and a budgetary quote that you can include in your plans/specifications.

Materials and Manufacturing

Are your materials locally sourced?

All of our materials are sourced near our facility, in the Northeastern United States.

Are your products manufactured in the US?

Yes, in Needham, Massachusetts, US.

Ordering Rakks products

How do I place an order for Support Hardware?

Rakks Support Hardware (such as vanity brackets and other counter brackets, bench supports, etc.) is available in our online store. If you’d like to set up a commercial account with payment terms, please submit a brief inquiry. A sales rep will contact you.

I’m a homeowner. How do I place an order for Shelving Systems?

Rakks Shelving Systems are custom made to order and not sold on our website. We offer complimentary design consultation services and will work with you to make sure that your shelving system fulfills the practical, aesthetic and technical needs of your space, be it a home office, library, kitchen, closet or beyond:

  • Submit an inquiry form and attach a sketch, photo or description of your vision/space, with dimensions.
  • One of our consultants will review the project with you and provide a drawing for your approval.
  • We’ll provide a final drawing with a detailed quote (including shipping) for you to approve and sign. You can then securely enter credit card information.

I’m an architect/designer/contractor. How do I place an order for Shelving Systems?

We offer complimentary design consultation services to specify the Rakks Shelving applications best suited to your vision. To start the process:

  • Submit an inquiry form with a sketch or photo of your vision/space with dimensions.
  • One of our consultants will review the project with you and provide a drawing for your approval.
  • We’ll provide a final drawing with a detailed quote (including shipping) for you to approve and sign. You can then securely enter credit card information. Payment terms are available for commercial accounts.

How long will it take to ship my order?

  • Most orders for Rakks Support Hardware ship the next business day. Lead times for large or custom orders are generally 2–3 weeks and will be quoted by your sales rep. We can usually provide partial shipments to keep your project moving.
  • Most Rakks Shelving orders ship within 3–10 business days. Lead times for large commercial orders are generally 4–6 weeks. The expected lead time for your project will be provided by your sales rep along with a detailed quote.
  • Lead times may vary due to the impact of COVID-19. However, because we source and manufacture all our products locally, we have seen only a minimal impact on lead times thus far.

Do you offer trade and/or quantity discounts?

We do offer discounts to trade professionals. Our team works on providing the most competitive pricing for your project. Contact us.

How do I inquire about trade discounts?

Speak with our sales team to discuss our trade discount program.

Shipping and Returns

Where do you ship from?

Needham, MA, USA.

How do you ship?

Most orders ship via UPS or UPS Freight. Options are available for special delivery requirements such as residential and inside deliveries. Please inform our team if you have any special shipping requirements.

What are shipping costs based on?

Shipping and handling are listed on your order/sales invoice. Rates are based on weight, size, ship-to address and shipping service used.

What should I do if an item or items arrive damaged?

In the unfortunate event that product arrives damaged, send photos of the damaged item(s) and packaging to Service@Rakks.com as soon as possible, or you can call us at 781-455-8700, Option 1. Our team will work diligently to replace your damaged items.

What should I do if I receive incorrect items, or something is missing from my order?

In an effort to minimize shipping costs, we often combine and wrap items together, so please be sure to inspect each box thoroughly when your order arrives. If you find that incorrect product was sent or if something is missing, let us know right away at Service@Rakks.com or 781-455-8700, Option 1. Our team will work diligently to replace any incorrect or missing items.

What if I need to return items?

If you would like to return our products for any reason, please contact Service@Rakks.com or 781-455-8700, Option 1, for authorization. Please note, we cannot accept returns without proper authorization and documentation. Our team will work with you to arrange for return shipment.

Returned products received in resalable condition within 6 months of the original ship date will be credited, minus a 20% restocking fee. Items that arrive damaged will not qualify for a credit. We cannot accept returns of any cut-to-length or custom products.

Sustainability and Accessibility

Do your products support Leadership in Energy and Environmental Design (LEED) certification on my project?

We are proud to offer sustainable shelving solutions comprised of recycled materials that can support LEED certification.

Are your products configured for seismic events?

Rakks can specially configure our systems to help reduce the effects of seismic events and meet local requirements. Contact a sales representative here to recommend the best options.

Privacy

What is your privacy policy?

Our privacy statement is here.

Contact Rakks

What are your business hours?

Hours of operation are Monday to Friday 9AM–5PM EST.

How do I contact customer service?

Rakks customer service: 781-455-8700, Ext #1 | Questions about a return? Service@Rakks.com

How do I contact sales?

Rakks sales: 781-455-8700, Ext #2 | Sales@Rakks.com

How do I contact accounting?

Rakks accounting: 781-455-8700, Ext #3 | Accounting@Rakks.com