Payment, Shipping and Returns

Secure Payments

What payment methods are available to me?

We accept Visa, MasterCard, American Express, Discover, Diner’s Club International, JCB.

Will the payment be secure?

We take the privacy and security of your payment and personal details very seriously, and use the most advanced security software currently available for online transactions. Rakks payments are processed via Authorize.Net, which uses high-level SSL encryption technology.

What is the payment process?

We take payment from your card when you have entered your payment details and clicked the ‘Place order’ button on checkout. We start custom orders and stock shipments once we have received your payment.

What currencies do you accept?

Payment for deliveries to the United States and Canada will be in US dollars (USD).

Cancellation and Returns

Can I cancel my order or get a refund?

If you would like to return our products for any reason, please contact Service@Rakks.com or 781-455-8700, Option 1, for authorization. Please note, we cannot accept returns without proper authorization and documentation. Our team will work with you to arrange for return shipment.

Returned products received in resalable condition within 6 months of the original ship date will be credited, minus a 20% restocking fee. Items that arrive damaged will not qualify for a credit. We cannot accept returns of any cut-to-length or custom products.

What if I need to return items?

If you would like to return our products for any reason, please contact Service@Rakks.com or 781-455-8700, Option 1, for authorization. Please note, we cannot accept returns without proper authorization and documentation. Our team will work with you to arrange for return shipment.

Returned products received in resalable condition within 6 months of the original ship date will be credited, minus a 20% restocking fee. Items that arrive damaged will not qualify for a credit. We cannot accept returns of any cut-to-length or custom products.

Shipping and Delivery

Where do you ship from?

Needham, MA, USA.

How do you ship?

Most orders ship via UPS or UPS Freight. Options are available for special delivery requirements such as residential and inside deliveries. Please inform our team if you have any special shipping requirements.

What are the shipping costs based on?

Shipping and handling are listed on your order/sales invoice. Rates are based on weight, size, ship-to address and shipping service used.

What should I do if an item or items arrive damaged?

In the unfortunate event that product arrives damaged, send photos of the damaged item(s) and packaging to Service@Rakks.com as soon as possible, or you can call us at 781-455-8700, Option 1. Our team will work diligently to replace your damaged items.

What should I do if I receive incorrect items, or something is missing in my order?

In an effort to minimize shipping costs, we often combine and wrap items together, so please be sure to inspect each box thoroughly when your order arrives. If you find that incorrect product was sent or if something is missing, let us know right away at Service@Rakks.com or 781-455-8700, Option 1. Our team will work diligently to replace any incorrect or missing items.


Questions?